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I ordered an item I thought included the two components I needed. When only one component was delivered, I realized I had ordered the wrong SKU. I sent an email on Saturday morning asking if Unwind would be willing to send me the second component or if I needed to return the first item and order the correct one. I received a "phone call", yes, a phone call on Saturday afternoon informing me that to save the expense of the exchange, Unwind would provide me the second component at the price difference between the item I mistakenly ordered and the correct one. The customer service representative was so very helpful... informing me she had "talked to her boss" to get permission to help me out. Ten minutes later (on Saturday) I received a shipping notification. This was a great customer service experience!
I came in there store to look what they had and was very pleased to find a chair that would work for my Grandma. We were even able to get an elevator kit to raise the recliner so she could get in and out of it easily. She loves the chair and sits in it every day. I would definitely recommend there products and service to everyone.
We enjoyed doing business with Unwind. They were very courteous and delivered our furniture 2 months faster than we were quoted by our local dealer. We will shop with them again!
Ordered my Ekornes furniture as a Christmas gift to my wife. The nice staff at Unwind.com insured that I was able to apply the best promotion and had my furniture delivered just in time for the holidays. My wife was absolutely amazed with my leather & color selection (thanks Unwind) and couldn't be happier!
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We sell the finest European Furniture, including Ekornes Stressless, Himolla and Fjords at the lowest prices available. Save on back pain-relieving chairs, sofas and recliners at Unwind. Satisfaction guaranteed!
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