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Claim Your BusinessUSAutoparts has a rating of 2.33 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. USAutoparts ranks 901st among Auto Parts sites.
I purchased a 1988 Toyota Landcruiser, and recently I needed a cat converter and no one could find me one, they looked all over. I went online and found this great company usautoparts.com and they sent me this through the mail. I could not believe the size of it. Well I took it to Meinke and they put it on the truck and it sounds great. So any time I need parts they are the first one's I think of. Can't go wrong. The truck runs great and good for another 100 years. My mileage is 120,000 miles and still going. Try them, U'll like them. Bye Bye. Stu
** WARNING** ** CAUTION** I purchased a rear bumper replacement insert for a 2014 BMW. I compared several vendors and although Auto Parts Network was not the least expensive, the representative assured me that it was the highest quality, so on his word, I went ahead and paid the higher price. I had the part professionally installed by a local body shop. When I picked up the vehicle I noticed that the part I purchased from Auto Parts Network did not fit properly and left an exposed gap between the bumper and inner panel. When I contacted Auto Parts Network I offered to send photos of the inadequate-fitting part. They said they didn't need to see photos, but they did ask me to get an estimate from the body shop on the cost of labor to remove the inferior quality part. I received the estimate and forwarded it to them. Then, after promising (at least twice) to get back to me with a solution, I waited another week and called them again, just to have to explain my case to yet another representative. The agent kept putting me on hold and consulting with his "team" regarding a solution to the problem. This kept going back-and-forth for around 35 minutes. During this time they kept offering me partial refunds (starting at $32 for my total out-of-pocket investment of around $200.). At one point they offered to pay for the labor only ($93.) but not reimburse me for the defective part. When I asked what I would do with the previously installed defective part, one of their suggestions was that I consider re-selling the (defective) part to someone else! After I became fully convinced that they had no intention of reimbursing me for the whole amount, I authorized a refund for the invoice cost I paid for the part. PLEASE THINK TWICE BEFORE DOING BUSINESS WITH THESE PEOPLE! There are LOTS of auto parts vendors to select from out there, I would advise you to select one with higher integrity and greater customer responsiveness.
** WARNING** ** CAUTION**
I purchased a rear bumper replacement insert for a 2014 BMW. I compared several vendors and although Auto Parts Network was not the least expensive, the representative assured me that it was the highest quality, so on his word, I went ahead and paid the higher price. I had the part professionally installed by a local body shop. When I picked up the vehicle I noticed that the part I purchased from Auto Parts Network did not fit properly and left an exposed gap between the bumper and inner panel. When I contacted Auto Parts Network I offered to send photos of the inadequate-fitting part. They said they didn't need to see photos, but they did ask me to get an estimate from the body shop on the cost of labor to remove the inferior quality part. I received the estimate and forwarded it to them. Then, after promising (at least twice) to get back to me with a solution, I waited another week and called them again, just to have to explain my case to yet another representative. The agent kept putting me on hold and consulting with his "team" regarding a solution to the problem. This kept going back-and-forth for around 35 minutes. During this time they kept offering me partial refunds (starting at $32 for my total out-of-pocket investment of around $200.). At one point they offered to pay for the labor only ($93.) but not reimburse me for the defective part. When I asked what I would do with the previously installed defective part, one of their suggestions was that I consider re-selling the (defective) part to someone else! After I became fully convinced that they had no intention of reimbursing me for the whole amount, I authorized a refund for the invoice cost I paid for the part. PLEASE THINK TWICE BEFORE DOING BUSINESS WITH THESE PEOPLE! There are LOTS of auto parts vendors to select from out there, I would advise you to select one with higher integrity and greater customer responsiveness.
I have not received acknowledgement of the Sale or a paid Invoice, 15 days after PayPal confirmed that US Auto Parts had the payment. I have written to US Auto Parts and they didn't answer(3 days later), even though the PayPal Transaction ID was given. I called them today, and they lied to me that PayPal didn't send the order through to US Auto Parts, as of today. I want the item shipped to me overnight, at no additional cost.
I need the air conditioner condenser immediatetely, and should not have to wait more than two weeks for the sale to be acknowledged. I have had other problems with US Auto Parts "bookkeeping" in the past, where I had to write more than a dozen letters to get the complete core charge refunded when the core was returned, even with tracking number and receipt confirmation.
I will also report this incident to Site Jabber, that is what got the problem resolved last time- public embarassment.
They just delay and avoid sending merchandise or giving credit due. Anything they can do to keep your money. A scummy business.
I purchased a 1988 Toyota Landcruiser, and recently I needed a cat converter and no one could find me one, they looked all over. I went online and found this great company usautoparts.com and they sent me this through the mail. I could not believe the size of it. Well I took it to Meinke and they put it on the truck and it sounds great. So any time I need parts they are the first one's I think of. Can't go wrong. The truck runs great and good for another 100 years. My mileage is 120,000 miles and still going. Try them, U'll like them. Bye Bye. Stu
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