• Usgearlaunch

Overview

Usgearlaunch has a rating of 1.5 stars from 11 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Usgearlaunch most frequently mention customer service problems. Usgearlaunch ranks 385th among T Shirts sites.

How would you rate Usgearlaunch?
Top Positive Review

“UPDATE on Gear Passion”

Christie M.
6/4/18

They have credited my account for the amount of the purchase that I never saw. It has restored SOME trust in these advertisements I see on FB.

Top Critical Review

“Although pleased with the product, very late arrival and literally no customer service.”

Elaine C.
1/28/19

Ordered a college quilt in October to give as a Christmas gift. Could never find any customer service rep to speak with re: the status. We disputed the bank charge as fraudulent and was credited only to have the package show up at the end of January. We would've been understanding if only we could've spoken to someone.

Reviews (11)

Rating

Timeframe

Other

Thumbnail of user cindyl98
2 reviews
1 helpful vote
July 19th, 2019

"I ordered a florida gators quilt for christmas. It did come but it was blue and red. I called them and emailed and said they had the wrong colors. They said they would send another, which they never did. Don't waste you time. Scammers!".
Back to all reviews »

Thumbnail of user francest29
2 reviews
0 helpful votes
January 24th, 2018

I ordered a tote bag for a present, weeks before Christmas. It is not January 24,2018 and i have still not received the item. The phone number for customer service, listed on the website is out of order and they do not respond to your emails. I finally had to contact Paypal to see if they could help me out. DO NOT USE THIS company. Way to much hassle for getting nothing.

Thumbnail of user elainec151
1 review
2 helpful votes
January 28th, 2019

Ordered a college quilt in October to give as a Christmas gift. Could never find any customer service rep to speak with re: the status. We disputed the bank charge as fraudulent and was credited only to have the package show up at the end of January. We would've been understanding if only we could've spoken to someone.

Thumbnail of user darlenep182
2 reviews
0 helpful votes
January 14th, 2019

Evidently this is a scam site. Saw this quilt advertised on Facebook and ordered from
Nana Thread but have never received it. I reviewed my bank statement and found out
It had been deducted from my account. Buyers beware this must be a scam.

Thumbnail of user pr4844
1 review
1 helpful vote
April 3rd, 2018

When asking them for proof of delivery and a signature, they never provided. I never got my order, but they got my money. Very dishonest company. Don't buy from them, you will be taken advantage of, out the money, and no product. They gave a bogus tracking number according to the post office. Horrible, horrible company!

Thumbnail of user christiem29
1 review
0 helpful votes
June 4th, 2018
• Updated review

They have credited my account for the amount of the purchase that I never saw. It has restored SOME trust in these advertisements I see on FB.

Got Took
June 4th, 2018
• Previous review

I guess lesson learned on this. Ordered a hat April 5 and still have not seen it. Customer service website no longer exists. Hope they put my money to good use is all I can say.

Thumbnail of user shirleyk88
1 review
0 helpful votes
December 18th, 2018

Months ago, I got the wrong (and ugly) tshirt from them. Sent many emails and nothing done. Still have not got the tshirt that I PAID for. They don't even answer now. Cannot find site online now. Worst customer service ever. Would not recommend this company to anyone.

Thumbnail of user cindya115
1 review
0 helpful votes
January 12th, 2019

My order was deducted from my account 11/08/18. Have never received my quilt. Payment went to GearLaunch, but ordered thru NanaThread. Several emails later and promises that the quilt is coming but nothing has happened except that I'm out money!

Thumbnail of user leat31
1 review
2 helpful votes
November 25th, 2018

I ordered a University of Florida blanket advertised on Facebook as a gift. They charged my credit card same day, but have never sent a confirmation that order was processed and I still haven't received the blanket. My credit card company is processing a fraudulent claim and has said they will refund money. Don't order from this company!

Thumbnail of user deborahl191
1 review
4 helpful votes
November 14th, 2018

I am not hearing back regarding the quilt I already paid for! My Facebook post bragging about my purchase is minus a photo as is their website void of pictures now. What a scam!

Thumbnail of user laurys
1 review
0 helpful votes
April 28th, 2018

Same here. Paid for items, never got them and I cannot reach them:(
Now I see I cannot even enter their site - did they close? Does anyone has more informatio regarding this company?

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