USwitch.com

I made several calls yesterday. Let me rephrase I was forced to make several calls yesterday. I originally called due to a contradiction in their terms for a £60 voucher. At clause 5 they state something like you are not eligible for the voucher until or for 90 days. This is followed by clause 6 that states that once your line has been activated then you will receive the voucher. I called them to explain. I got the usual corporate blarney that tried to explain away this issue. Of course the explanation barely was in line with the words in the clauses. Other gems to note include the following from this call and subsequent calls include: the passing the buck tactic, forever accusing myself of not providing a reason for the call, accusing myself of calling the wrong number, condescension by phrases such as 'is your tea getting cold' or 'I think the simpsons is on now' ie trying to get myself to end the call without the agent having to tell myself to go away or end the call, myself having to repeatedly say 'as you are not helping please put the phone down', the abuse by these tactics of the caller, going beyond the norm of acceptable behaviour ie forever despite being told to go away refusing by remaining on the call, changing the subject when the questions that the caller asks or the points that the caller makes are too close to home, the complete make over of the call by the agent as if the caller has asked a different question entirely so that the agent can deal with the call as if an entirely different person is on the call, forever carolling to get what the agent wants... the list does just go on. Overall, condescending, arrogant, devious, manipulative, breaking the rules of acceptable behaviour, forever angling for a result which is good for the agent and to hell with what the caller feels or wants. Did I mention selfish? I would give minus stars if I could. Also why give a telephone number to contact them on their web page and it states to contact uswitch use this number, but if used you get through to a different organisation?