Video Proficient

Please learn from my experience and run away from these people. Video proficient took my money and has not returned ANYTHING. Nothing. A website with a video. They first charge you and then tell you that you need to buy more services to be able to use a video. So, you spend more money. Then more. Its been 2 years and I have not received my website, my logo, my video, my copyrights of the video.

In addition to the above FACTS, my OPINION is that many of these people are fake. They send you emails with different names and when you show them email on a commitment, they say, well Jeff is a different guy. If you can understand a fake american accent, you'll share my opinion. Its funny but not funny in a way. Just save your money.

Be very careful they will find any excuse to up charge you and steal the money!
If you don't make decisions fast enough they will attempt the up charge you $500 for inactivity.
They will site the agreement and the terms of service as reason for the penalty. I reviewed both carefully and showed them that there is no such clause but they will insist on charging you the penalty to "reactivate"
I now spent $799 and got nothing from them.

My team recent got a marketing video creates from them for our upcoming drug launch, excellent service and result- cannot ask more.
Kudos to entire team

Really Happy with my 2D Animation video. These guys are doing great job. They delivered the result as per our expectations and on time which is crucial part of our business.
Awesome work guys

TERRIBLE COMPANY. AVOID AT ALL COSTS!

I tried to use this company to subcontract out some work for a client of mine as I was short on my own time with other clients. Worst decision of my business life.

Nothing was delivered on time. When a first draft was delivered, it was so basic it wasn't even worth sending over to my client and they didn't follow ANY of my initial detailed instructions. A 2nd draft was virtually unchanged, though I provided specific feedback. There was VERY little communication forthcoming from this company throughout this process. At 2 points in this time period, just to get a reply from my contact there, I had to 1. Message on the terrible platform they use (DesignUtility) 2. Call their number (no answer) 3. Text their number 4. Email the company 5. Message the FB chatbot 6. Text Paul Mason (the Operations Manager Design & Animation Services who onboarded me) and then suddenly I finally received a call from my contact updating me saying "oh sorry, nothing's really been done yet, but we're working on it." The project was due the next day and I hadn't received a draft worth sending to the client yet...

In the end, they were 10+ days past the initial due date (of the final draft to the client mind you, and I had yet to receive a decent first draft from this company). I gave in and just begged for them to send me the After Effects file (which I prepaid for) so I could just continue the basic progress they made and bring it up to a decent standard so I could at least send the client a rough first draft. After hearing back another promise of "oh ok, it'll definitely be to you within 24 hours." It wasn't.

Though I hired this company to complete this project, I had to scramble together and create this project myself (never receiving the After Effects template after all) and deliver to the client in 24-36 hours.

This was the WORST process I've ever had in the 17+ years of running a video production company. They didn't deliver anything on time, they didn't deliver anything of value I could've sent to my client (as nothing was followed from my original detailed questionnaire... so why did I fill it out in detail then?)

They moaned and 'apologized' but then wouldn't give me a full refund. 2 months of fighting this company and now I'm supposedly receiving 30% back. SUCH. A. JOKE.

Video Proficient does a good job of producing fairly high quality videos for very low cost in a short time frame. They are mostly good about communicating and being responsive, although sometimes you do have to follow up if you have a tight deadline. Here's what I would recommend to have a successful experience with them:

-Give them a very detailed outline of the narrative of your video to make the process easier, because they don't do as much discovery as other video vendors to understand what your company does or your message.
-Be aware that they will quote a super low price up front and then try to upsell you additional features like animated logos or custom characters nearly every time you talk to them.
-If you have a strict deadline you'll want to ask them how long each round of edits will take because they don't necessarily advise you that another round of edits will push out your delivery date. To their credit, they don't charge extra for edits.
-They will harass you until you send them feedback/post a review such as this one once your project is done. I got a few calls and emails advising me that my feedback was "required" even after I did give my feedback during the initial call I received.

For the extremely low cost, they are worth it for companies on a budget.

These guys created an awesome logo for our newly established business, the way they listen to our demands and worked was just extraordinary

Have worked with almost a hundred vendors throughout my career, and I can say with utmost confidence that Video Proficient is absolutely the worst company I've ever worked with. I will share a number of examples to support my claim, striving to be honest in both the vast negatives as well as limited positives.

NEGATIVE

- Horrendous Professionalism

-- Deceitful
Almost everyone I worked with at VP was deceitful. For starters, the entire team is clearly based in India and uses American-ized names to blend in. When I asked them if they were based in India, they told me that they were all Hispanic.

Additionally, VP always tried upselling me on additional services and would go back on their word. For example, I was originally told that VP would hold onto all of my raw files even after work concluded, indefinitely. The following day, I received a call saying that my raw data would only be around for an additional week until I paid a few hundred dollars. It was clear that my account manager would debrief with his team each day, and they would advise him to revert back and try to milk me for each dollar.

The most egregious offense came towards the end of my project. The original salesperson I spoke to start my contract was named Paul Mason. A few months into my project, I called their mainline and spoke to someone named Jack (he oddly had the same voice as Paul). I asked to speak to Paul again and he proceeded to transfer me to someone else; this phone tag continued for another five minutes; it was clear that he was buying time to get someone on the phone. It eventually came to Paul, and he had the same voice as Jack whom I spoke to earlier! I asked him why they sounded alike and he said "oh, we're brothers." After this conversation, I received a call from someone claiming to be VP's Chief Financial Officer, but it was cleary Paul pretending with a fake voice! I seriously couldn't believe that these guys were serious.

--Rude
I was on a call with their Head of Design or something similar and made a comment about being upsold constantly. This individual got incredibly offended and HUNG UP ON ME. I don't care which country you operate in, no one ever hangs up on a customer. Again, I couldn't believe this was happening.

--Upselling
I mentioned this before, but these guys will try to upsell you on EVERYTHING. I started my contract paying X, and ended up having paid out 3X. I felt like I was a sucker the entire time, but it is what it is.

POSITIVE

-Quality
At the end of the day, the quality of the work was on-point. I can't lie and say that I didn't get what I wanted, BUT, I would never work with these guys again given all the headaches. You should never feel like you're walking on pins and needles with a vendor, and I felt that the entire time.

SUMMARY
VP needs to be put of out business. It's an absolute mockery of what business professionalism looks like.

SUPERB SERVICES! They Improvised my ideas and delivered 2
Masterpieces. I can confidently say that no one in my industry can
Challenge me now. Explained the message perfectly. They did two 3D
Videos for me and they were right on time by delivering them within 30
Business days. I generated thousands and thousands of business within a
Week. It felt like it was their business because the team was working
Day and Night just for me so that I can be the number one in my industry. Now I can say that I am the best Real Estate Agency working in California. I will definitely opt for their other services such as SEO, SMM and Mobile Application. I would refer everyone to get their video done by VIDEO PROFICIENT. Team VP keep your heads up you are the best in the business.

This company claims they are in the US and the UK but they are in India. They claim they can get you a creative one of a kind video in 10 days but that is crap. We signed up with them for a 90-second animated video and have regretted it ever since. The project managers all have whitewashed vanilla names like * and *. While working with them we have had no less than 5 different Project managers and 6 storyboards in the course of 90 days. It is clear that they outsource the project to several subs because of the huge language barrier. They now claim that they will NOT refund the money and all of their "support" email addresses are nonexistent. STAY FAR AWAY!

*Personal information redacted by admin

Very creative people with quick responses.
Did a great job for me. Would highly recommend for someone who's in a hurry.
Thank You

The team did a very good job. Professionalism is their key. Definitely contacting them for other projects.

Amazing client services! Excellent requirement gathering and then delivering above our expectation. Will definitely recommend these guys!

My experience with video proficient has been commendable so far. I had three video projects that had to be completed urgently, and videoproficient adhered and complied to my needs. 100% recommended.