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Wealthsimple.com has a rating of 3 stars from 1 review, indicating that most customers are generally dissatisfied with their purchases. Wealthsimple.com ranks 156th among Stock Trading sites.
They don't think things through. Try to do less and get it right first before adding features that don't work. Just be honest in your approach. I can see by other reviews you guys are not quite there yet. Shame. There is a lot right about Wealthsimple, but their overreach with service offers, including customer service, is shocking.
"Chat with us
We're here for you in real-time.
Get answers fast from our Virtual Assistant 24/7, or
Connect with our team during business hours."
Yesterday waited for twenty minutes only to be disconnected before they attended my call. Paying for their "premium service" and it does not resemble a premium service. My monthly funding accordingly should be credited instantly to my account for trading. It hasn't been. So what am I and others paying for. I called. I sent an email. And, I am currently on hold with the chat team after having my time wasted by yet another one of their agents who pass the buck. It is a colossal waste of time. I am just a small account, but I do not abide sloppy service and dishonesty, NOR SHOULD YOU.
The pledge of "fast" adds insult to injury.
Anybody know if Robinhood has a Canadian offer?
Tip for consumers:
All of their additional features are under resourced and won't likely work as a normal person would think so avoid any of their enticing extras. Never mind how frustrated you will be by their customer service options.
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