Pepper has a rating of 1.5 stars from 73 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pepper most frequently mention customer service, and return policy problems. Pepper ranks 106th among Underwear sites.
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It seems like all the issues are when you purchase outside the US. I had a seemless experience - ordered several sizes, ended up keeping the size the site suggested (34AAA). Returned the others and was refunded quickly. I even opted for an exchange during the return and the new bra came so fast. Highly recommend if purchasing in the states. My daughter loved the Zero G. $60 for a bra is only slightly higher than their competitors, so the price wasnt a turnoff - especially when the competitor bra was a poor fit.
Pepper bras are the worst bras I've ever tried in my entire life. I tried multiple bras and they all cut into my skin (literally bleeding and leaving scabs) and were very uncomfortable. I regret taking the tags off and trusting this brand due to hype, and basically dumped a few hundred dollars down the drain. I cannot recommend this company and would highly suggest looking elsewhere for good bras.
Pepper bras are the worst bras I've ever tried in my entire life. I tried multiple bras and they all cut into my skin (literally bleeding and leaving scabs) and were very uncomfortable. I regret taking the tags off and trusting this brand due to hype, and basically dumped a few hundred dollars down the drain. I cannot recommend this company and would highly suggest looking elsewhere for good bras.
I ordered 6 bras. I measured exactly according to their directions. Apparently if you have even a little bit of underarm fat, they don't fit! One of the bras I ordered was apparently a final sale, which I missed, so I'm stuck with an expensive crappy bra that doesn't fit. I'm not only disappointed, but really ticked off. You need to be zero body fat and tiny to wear these. My target bras, which were MUCH cheaper fit so much better. Lesson learned. I will NEVER shop Pepper again.
Tip for consumers:
NONE of their bras should be unreturnable.
Products used:
NONE! I ordered 6 and all are going back, however 1 of them will not provide a refund as it was a final sale, which I didn't realize. But it doesn't fit at all, so it's a waste of drawer space so I'm including it in the return box. I'm mad.
Super unimpressed and disappointed that I gave in to trying pepper because of all the ads I kept seeing everywhere. I've breastfed 2 babies, so my cup sizes have been all over the place in the last 5 years of my life, but I'm fairly small chested at this point with some drooping and gaping that needs support, so I thought pepper would be a good choice. I got the mesh all you bra, size 34 B. The quality was very flimsy, I felt like the mesh was really poor. The bra itself DID still give me a gap, and it was so uncomfortable to wear I couldn't wait to take it off.
Products used:
Mesh All You Bra
Buyer beware! I purchased 2 bras that were marked "Final Sale" for over $60. When I tried them on, they fit no better than the $20 bras that I buy at Target. (I even took the time to measure myself and ordered according to their chart.) In fact, there is an underarm gap that my cheaper bras don't have. I tried to return them, only to find out that "final sale" means that they are not returnable. Apparently, this is spelled out in their return policy, but it would sure have been helpful had it been mentioned upfront as in, "final sale-item not returnable".
My bad for not reading the whole return policy, but the quality of the bras leaves much to be desired.
I ordered 2 bras and was so excited to try them on! The excitement was short lived. The fabric was cheap. There was no structure to the bras. They are absolutely horrible and expensive for the cheap product you get. Pepper is really a scam and I can't believe they're still running all their commercials on websites. I never write reviews, but I hated these that much!
Order was way off sizing and the quality was poor for such expensive items. Also their restocking fee is completely ridiculous for an online company
So I seen lots of ads for their bra over the years. I decided to try it when they had a sale. I was so disappointed. I'm a size 34A. The band was longer than my bra from Victoria. My boobs felt squish and the cup ran small like you can almost see the nips. Their was no visible cleavage. Because I brought them on sale. There's no returns! Please don't waste your money. I'll stick with Victoria's secret.
Very poor response from pepper ferry they sell and forget about customers material lying with no response from team
Products used:
Wardrobe
Great fit but cheap material that starts wearing out within a month, and by about 3 months you'll be onto your tightest clip and the fit won't be like it was. Bras are EXPENSIVE, pricier than other brands so why not last longer? Because they know if you have a small chest you'll fall in love and then buy some every 3 months instead of once or twice a year. Sneaky sneaky.
Tip for consumers:
If you buy, please NEVER buy full price there’s always a coupon out there or coming up soon! They’re expensive WITH a coupon so yeah don’t buy full price.
The bra is very expensive, they claim they can give you true size after taking quiz, ordered & it was so small I couldn't breathe in it, tried to exchange for a bigger size but they wouldn't since apparently they do not offer exchanges, therefore I was forced to return & had to pay $20 return fee. Not worth it and very poor/ unfair business practices.
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Products used:
Bra
I have wanted a Pepper bra for years, because they claimed to be the best bras for small chested women. They're so expensive, so I held off. I saw they were having a holiday sale recently, so I went for it. The bras arrived and I tore open the packaging, so relieved that I finally had a bra that was made for me! I tried them on and cried. They're terrible! They just smash my already small boobs down to nothing. They make me look like a 12 year old in a training bra. The straps are too long, the cups have ZERO give, and they have been nothing but a complete let down. The worst part is the fact that I bought them on sale, so I can't return them! $50 of my hard earned money completely wasted! I am convinced that their positive reviews are fake, and negative reviews are deleted. I reviewed both of the bras I purchased and what do you know? The reviews aren't on their site. DO NOT BUY!
Tip for consumers:
Worst bras for small chests. Will make you look and feel like a toddler.
Products used:
Pepper unlined bra, Pepper unlined bralette
NEVER AGAIN. I ordered one, unlined ultra sheer bra. It came out to $72.89 with shipping which I thought was obscene but I have such a hard time buying bras I thought I'd suck it up and give it a shot. In the end they charged me $99.28 for ONE UNLINED BRA because there's an exchange rate they didn't mention at checkout and I didn't find out about until they charged my card (it's possible I missed some fine print about that somewhere but if they're going to tack more than 25% onto the cost of an already expensive item I feel like they should make that clear). They will not allow me to cancel my order and basically told me I was SOL and could return it if I want. Just found out they also charge for returns. Honestly I don't care if the bra fits like a dream and is made of actual gold, I will be returning it and never dealing with this company again.
The website says "easy returns" but the fine print (that I didn't see until after I bought) means that I spent USD$71.43 for a bra that doesn't fit (I carefully followed the measurement instructions on the website), and if I return it, I'll get a credit of $39.51.
That means I'm out $31.92 for trying a bra. I'll never order from here again.
Tip for consumers:
Canadians Beware. Poor refund policy.
Products used:
Pepper bra, wrong size
I purchased two bras from Pepper's website over the holidays. I wasn't thrilled with the fit or the quality and returned one to try something else. When I went to make my return - just two weeks after my exchange and 3 days beyond the original return window - they refused. Other companies offer a far superior product at lower prices with more flexible returns. This is one customer that won't be returning. Be smart, stay away.
I bought pepper and was super excited to have a bra that fit, no complaints until after a few washes the copper left green stains on my bra. I asked the company to exchange or get a refund and after weeks of chasing them down they finally responded and said that it was my fault. I "wasn't letting the bra dry properly", The bra needs to be air dried! How do you properly air dry!?! Will never by from them again until they fix this problem
If I could leave a negative star rating for customer service I would. The person I was dealing with clearly stated the colour of my bra did NOT match what was on their site due to studio lighting. They proceeded to tell me "I am being heard, this must be frustrating" and did absolutely nothing to reimburse the product. With the total of duties and shipping 3 bras would have cost me between 350-400 USD for the wrong colour bra. Please do not buy from pepper, safe yourself the disappointment.
The bra cost $120 and the quality is not there to support this price. The fit was too small for the size I ordered and this company charged me $20 (!) for the return. Not worth it and this business has unfair business practices.
I bought 2 bras for my daughter for Christmas in November. When she tried them on at Christmas they were a little too small so I tried to exchange them. They said I was past the exchange/return policy by 2 days. They were going to exchange 1 of them "this one time", but since the other one was out of stock I was out of luck! Unbelievably bad business practice! I will never order from them again and will tell everyone about their terrible customer service!
I bought 2 Pepper bras. The fit is ok, but they are very scratchy and itchy! I cannot wear them because they are so uncomfortable. Plus, it's too late to return them (they have a 30 day return, I just waited too long).
Anyway, I do not recommend them at all.
Products used:
Bras
I order this for my wife I was skeptical about everything eCommerce online always finding ways to save money for them. First, the customer service isn't there they don't respond the right way, and when they do the letter is in bad grammar so I know they are not from a US company. The shipment is international so tracking packages would be insane and or nonexistent. Refund, of course, is nonexistent, this is a straight scam and gimmick for a quick buck stay away and go somewhere else. Stay away from this type of business. Never received the item, and received fake tracking attempting to recover funds.
I guess it makes sense for the bra to be free of gaps the cups have to be basically flat. The cups are so flat that it serves as a minimizer and flattens my boobs to look even smaller. It's comfortable, but that's about it. I regrettably cut the tags off, so I am unable to return it for a refund.
I returned a bra in the original packaging with the original tags still on it. They sent me a photo showing that the cups were damaged (I tried the bra on exactly one time, so there was no way I "damaged" the cups) and there were no tags on it. They 100% tampered with the bra prior to sending me a picture. They said they couldn't give me a refund but offered me a one time credit. My advice is that if you do purchase something and decide to return it, take a photo of it before you send it back.
Tip for consumers:
If you return something, take a picture of it before you send it out.
Products used:
Bras
Definitely flatten your breasts, and still find them uncomfortable. Ordered two sizes and both were too small but I missed the return window, despite never having worn and leaving the tags on. Didn't expect the policy to be that rigid, even for a return. WORST. CUSTOMER. SERVICE. EVER. Stay away!
I fell for their advertisement without checking reviews first. Big mistake. Now that I have returned the mis-sized bras, they are charging me for the return shipping. I am NOT getting a full refund. So much for "Free Returns." Can you imagine a company saying a 38 band size fits a 33-34 chest? Do not order from this company.
Tip for consumers:
When I requested a return label, it never came. Finally paid to have a label printed at the UPS store. Now only getting a Partial Refund. I am being charged for the Return Shipping. They advertise “Free Returns.” It is costing me $19 for this experiment in purchasing from Pepper.
Products used:
Two bras
Curious if anyone else had the same awful experience as I did with this company so I decided to do some research. And it turns out I had literally the same experience s many other women. Ordered a bra - was too small after I tried it on so I sent it back with the tag tied back on. They said I was not eligible for an exchange because the tag was tied on and it was against their return policy. Then, because they wouldn't go through with the exchange, I asked for them to just send me the bra back and I would figure something out, and they wouldn't even do that. It was, again, "against their return policy." I was furious at this point because not only would they not exchange it when I wasn't even breaking their policy, they wouldn't even send me my item back "for the Heath of their workers" absolute bull. They were just going to re tag it and scam someone else. Terrible service. I was literally begging for a refund and was about to threaten them that I was going to spread what bad service they have. Thankfully finally, after days of frustration emailing back and forth, my husband contacted them and got involved and they finally agreed to giving me a credit of the money for the bra. But it was just a "one time courtesy". Don't order from them, or at least be very careful if you do because they will turn anything into it being against their (very vague and very misleading) policies. Ridiculous.
Tip for consumers:
Don’t buy from this company. Very manipulative. Tries to steal your money. Be very careful when trying to return product. They will turn anything into it being against their “policy” and then they will with hold your money and your bra that you purchased from you.
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