WebMinds

Beware their con hidden in the fine print. They will sell your promo along with other crap utilities. In the end, their invoice price is triple what the promo price is.

Refunds are not given. Refunds are promised, but never arrive.

Worst bunch of software salesmen I have ever dealt with. Lost money. And learned a great lesson in how salesmen use the web to steal from the unwary.

No response from the company. The phone number on their listings is not their own. The software actually worked, but I expected to pay $39.95 not $69.95. In case you need it, their real phone number is *******225

Why not respond to my emails and phone call, instead of here? I see now that the items were checked, as you described. My mistake for not noticing that I was purchase more than I thought I was. Your company could have been spared a bad review if you were responsive. I've changed your rating to two stars.

Software never installed. I've been asking for a refund for literally months. Crooks. Avoid at all costs.

Downloaded and registered program received the activation code and when I went to activate the program I received an error message ERROR #******* and then tried to activate it by email. I received a couple of responses and did what the tech said and nothing worked. I kept emailing saying this is not activating the program and received no response after that. So then I began asking for my money back and still did not receive an answer or a reply as to how I could activate the program. What is really disconcerting is there is no phone number, the person (assuming there is on) never responded when I told them there fix did not work. I sent pictures of the error message and sent many emails detailing the problem. Sitejabber is my next step.

Since the 25th December 2022 I am asking for a refund because the products are not working for me at all. The company is ignoring my request and is not answering anymore to my messages.

You cannot use the keyboard in order to check or uncheck quickly the files. You have to search every tiny checkbox with the mouse cursor in order to select the files to be deleted. It is not possible to review the files and select the files with the space or enter key.

EZ Duplicate Finder Not easy - Not for average PC user - I attempted to use this app, found it extremely difficult. When Help requested, no response received.

Deleted it and have requested refund - Hope they do not charge...

I am hoping to get a refund, but I don't think it will ever happen! My Malware Bytes program put the "Retrieve deleted files" program in quarantine when I tried it to get my files back! I do not recommend this product!

I purchased. No problem. I received invoice. But no licence number to activate the shredder. I contacted them through their ticket system. I the mean time I gave up. It was urgent that I used the product. Not because of anything illegal. I used another company. Then I got the reply with standard garbage. Sorry, we have now sent a duplicate invoice with licence key. TO LATE. Asked for a refund. Not one reply. I have sent12 or more. I have now threatened legal action. I am a 70 years old and am not brilliant with tech. Good enough but slow. I told rhem this. But no reply. I will hound them now. Typical ignorant company. Get the money and forget it. I don't even know if shredder is any good. But one thing is for certain. Appalling service. SHAME ON THEM. I HAVE ALL THE SCREEN SHOTS OF MY TICKETS. JUST IN CASE PROOF IS NEEDED.

Eventually after opening up yet another ticket, I commented that I had written an honest review of their terrible service and that I wasn't going to let the matter drop. After that I received a speedy reply with a promise of a refund. Whilst I should never have had to go through so many hoops for this to be sorted and the service was dire, I am also happy to say the money owed has just been replaced in my bank account. Due to this I have given them 3 stars.

I have most all of their products. I have never found them to not respond and always to be helpful. I always use email to contact them and they have always responded promptly.
I have never had any trouble with their products nor with support.

I think that you have a damn cheek to suggest that all of us dissatisfied customers with your company made mistakes with our orders! Your Ad was quite clear. You offered a 75/79%? Discount on an application with 2 other applications offered for free! Where, for example, did I sign up for a 2 year renewable contract? How did my $9.95US order turn into a $36US order. If I ticked anything at all it was for the 2 free applications that your company offered. Anyway, I seem to have lost my money, I have dumped the applications you sent because of the bad reviews and I certainly will not be ordering anything further from you.

I purchased and renewed Easy Duplicate Finder a few times without ever getting the benefits promised or the satisfaction of cleaning up my files. The promise you all their updates for the program you purchase during the life of your subscription. OK Great! The user interface is confusing, it looks clean and simple but be patient, we're talking about deleting your files. FOREVER. Think before you press the button! The program digs deep into your files and provides an overwhelming display of duplicate files. Impressive! Delete forever, be careful. Choosing what to delete becomes a point of no return. Like "Sophie's Choice"... which file to delete forever or keep? Now this becomes hard, not easy. It's easier to wait for the next "even-easier" upgrade rather than make a fatal deletion error. If you want to learn the program and delete some files you know you don't need, you proceed. As you reach the 10th file deletion, the program brings you to the WebMinds website and tells you to re-enter your User Serial number and License Number. After you do, it tells you that your license is expired. In reality, it isn't expired. You paid for a year, maybe 2 and you have a receipt with all the documentation. Doesn't matter, you are locked out. So send an email to the guy sending you emails each day about WebMinds other products with new and improved features. He emails back telling you to open a ticket, and follow the link. You do as instructed and provide all your information about the purchase.
A few days later you get a response from their tech support telling you that your program is expired 2 years prior.
You reply with a copy of your bill of sale from WebMinds and American Express transaction proving that your license is not expired. No reply. You send another email with your documentation. Still no reply. However you get an email from their daily email spam machine about a new, updated even-easier version of Easy Duplicate Finder with a free trial. With, nothing to lose you download the update and try again. The program opens to a still a confusing display with new colorful design. Same paradigm, which file do I delete? Delete 10 of the files you don't want and back to the WebMinds website. Enough!
I've wasted money and time on "Crap-Ware". The money is bad enough, the time I will never get back. I bought the program with the plan to clean out duplicate files but it didn't work for me. Maybe it will work for you but I'm dissatisfied and admit I was burnt by this company. I hope you find this helpful to avoid the trap to which I fell victim. I won't waste anymore time chasing this company. I'll get more satisfaction by unsubscribing & blocking their endless emails than I received from their worthless program, "Easy Duplicate Finder"
Buyer Beware! Thank you.

I have cleared out over a thousand duplicate images, freeing up many gigabytes of room. I've transferred only the unique images from half a dozen flash drives, and in only one weekend have completed a task that I had been working at for months!
Haven't had it long enough to experience the customer support issues mentioned here, but in my opinion the money was well spent for the time saved in cleaning up my pics.

Programs have an unpublished expiry date after a year. You won't find this out until you've already purchased and go to download them. Also pages come up with a Malwarebytes trojan warning https://block.malwarebytes.com/?lic=Licensed&cat=Trojan&lang=en&prod=MDAM-B&ver=4.2.3.96&cpv=1.0.1122&upv=1.0.*******&ldr=201&ip=3.93.121.250&url=fastmove.com

Bad experience with the software and then when I requested a refund I got lectured about the "tone" of my email. It did NOT take out all the duplicate files and I immediately started having weird problems in my computer and I had to call tech support. Customer service claimed they issued a refund but sent a very snarky email lecturing me about how I wrote MY email. Fragile, anyone? I said nothing nasty, I just expressed my disappointment with what they claimed it would do, as opposed to what my actual experience was. The person also told me in so many words that I did not know what I was talking about, and that of course, THEIR software wouldn't do any of the things I was claiming. Well, all l did was forward to them what tech support told me had happened. And the only reason I told Webminds what tech support told me was because WEBIMINDS ASKED me to explain it in the last email. If they didn't want the answer, or were that easily offended, then they shouldn't have asked. All I told them is what my tech support people told ME and I got a lecture for it. I wish I had read some of the reviews here and on other sites before I bought it. I don't believe my card will be refunded either but we we'll see.

First I was billed $70 for a $40 purchase. Contacted support immediately. I did receive a refund.

Then I used the software. Out of 30,000 files it missed 6,000 duplicates. I requested a refund on a new ticket. Was asked to try a second scan and that 80% is "pretty good" for a first scan.

Not for $40 it's not.

Refund has been refused. PayPal ain't sticking up for its customers anymore either.

DONT purchase from this company. TRASH.

Dont use... it takes two hour to uninstall it... very complicated and push u to buy the premium...

I would never use this app... waste my time!

I purchased the upgrade from trial version to delete duplicate photos. I received my payment receipt but no license key. I have opened 2 tickets and requested 3 links to access my account but nothing back. No link resets, no tickets answered, no license key. This company does not reply to any requests but are quick to take your money. Very bad customer service. I feel like i have just been scammed.

Charged even though I deleted the program (that did not work) and let them know. Spent over an hour on the phone with them. I ordered a program for $39 and was charged $69. Very dishonest company.

While using eraser on a computer, this site was a popup, but I thought it was part of the
Eraser install. I order a 59.95 package. Next day I saw an 89.95 charge on paypal. Sent an email to their contact us area, never heard back. Wrote again 10 days later, still no reply. Filed grievance with paypal, a rude person called and said they had no email address so I couldnt have emailed them. They also were charging me for duplicate photo remover which I never ordered. I have no keys to use either program but paypal says I must pay because Webminds says I ordered this. What?
Despite pages of documentation of how lousy this company is. It is sad that a company like this is allowed to bilk the public when there are legitimate business out there, who make an effort. But they sure continue to send me their propaganda - like
I'd give them a penny!

I ordered the program and downloaded it OK, put it to work however it took approx. 3 hours to find the duplicate photos in a 1 TB Seagate HD. Then another 1.5hr. To eliminate the duplicates. As I said it does work, albeit slow.

Never received a license! I contacted support 10 times and they do not bother to reply.
STAY AWAY! SCAM!

There is no way to unsubscribe and the emails just keep coming. All I did was look at the site. As soon as I learned that it was not a free service I moved on to a different duplicate cleaner but good old Mike just keeps sending emails and there is no way to unsubscribe.