Yarnbox

I was a member until May of this year and they stopped shipping my monthly order. I was charged for 3 months in a row and never received any product for those 3 months. Finally had to go through my credit card company and cancel my card or they would still be charging me. I wrote to them numerous times and heard all kinds of excuses and then they just stopped responding to me. I noticed online they had gone bankrupt but yet they keep sending out yarn sale notices...

Expensive could eat into your monthly yarn budget Sometimes the favorite colors don't always show up.

I had emailed and called Yarn Box back in February or March to cancel my subscription as I was retiring. Guess what I received another box. Called them left message and emailed them yesterday got an automated response that they respond in 24 hours. Guess what no response, so left another message and sent another email again today. Do not order from this company. Very poor yarns, overpriced and poor customer service.

I wish I would have seen this thread before I purchased. I bought what they stated to be a kit only to get yarn only. They advertised one price but charged me a higher one. No one will answer any of my emails or my phone call. Do not purchase from them. I too belonged years ago when they were new and was very pleased. I had not anticipated any issues to resolve what seemed like a small matter but it is proving otherwise.

I was a subscriber to Yarnbox for quite a while (almost three years), and had great service and a fabulous experience until the company was bought out in May 2017. Ever since September 2017 during the last few boxes the former owners had contracted, the new owners have been downright rude, condescending, and hostile toward existing and former customers on Ravelry and Facebook. Additionally they recently changed up their website, and supposedly had an issue with the code where even if a customer cancelled their subscription, they would continue to be charged until someone from the company removed the credit card information from the database. When they realized this, they gave excuses about the issue and said it would take up to ninety days to be fixed, and put the onus on the former customer to ensure they werent being charged fraudulently.

Within the last 24 hours the hostility from the owner Chris Sutton has been at an all time high, and this started when they began deleting reviews from Facebook. A former customer asked why, they got blasted by the owner and a person clicking one of the reaction buttons was asked via Facebook Messenger Why you want to be a mean girl. Shortly after that, they not only didnt have a Facebook page any longer, they had also shut down the Feedback thread on Ravelry.

I unsubscribed after the hostilities started in September with the hope that Id be able to resubscribe should they get it together. Sadly I dont think thats going to happen as long as its under the current ownership.

My husband got me a three box subscription for Christmas. The first box didn't arrive. Frantic calls to "customer service" claimed it was lost and a second would ship. It arrived just before Christmas. The March box arrived on time. I am still waiting for the June box that was supposed to ship June 8. The owner himself told me in an email that the "customer service" phone # on the website hasn't been answered in over a year. After numerous promises the final box would ship "right away" I'm done. DO NOT BUY ANYTHING FROM THIS COMPANY.

After almost 4 years of subscribing to every box Yarnbox offered, I have cancelled all subscriptions after this Company came under new ownership. This is not something I wanted to do as I was a very, very happy subscriber under the previous owners and say myself as a customer of this business for life. I tried to hold on for quite some time, but became more and more disenchanted and could not give any more of my money to a business run in the current manner this owner is operating under.

Initially I was excited about the new owners and what exciting new things they may bring to the business. Sadly, they have taken what was once a wonderful service and run it in to the ground.

My initial dissatisfaction started after I asked an innocuous question that was answered quite rudely without any provocation. I have been the kind of customer that has never caused problems and rarely even engaged on the Ravelry boards. Anytime I had a question, I would use due diligence to find the answer before asking publicly. I was shocked that a Company that I have spent thousands of dollars with would find it necessary to humiliate a customer. Sadly, this happened 2 more times to me and I noticed that this type of attitude by the owners was the norm in dealing with other customer queries and comments on Ravelry too.

This was the main reason I decided to cancel and I did it with the thought that if things changed I may consider resubcribing. I have checked back a few times since I've cancelled and I'm sad to see things have unbelievably gotten worse. The owners are absolutely rude and condescending refusing to enlist the help of any helpful moderators on the Ravelry forum. They refuse to answer any questions publicly, no matter how simple, and direct the writer to contact them via email. They have also removed their Facebook page, no doubt trying to hide the number of unfavorable reviews they have recieved there.

Although this poor customer service was initially what prompted me to cancel, things got worse from there. Cancelling was a nightmare in itself as for some strange reason their system kept charging customers credit cards even after you followed the proper cancellation procedure. This happened to multiple customers and I went as far as contacting my bank and cancelling my credit card to ensure I could not be "accidentally" charged again.

This is just the tip of the iceberg with this new team as I still had 3 shipments to recieve from my subscriptions. There were wrong tracking numbers given when the yarn wasn't shipped, patterns not showing up until the team was contacted and on and on. Excuses have been rampant with one problem being blamed on the yarn being locked in a vault and the key could not be located! I have never seen such an inept group in my life and all these examples only confirmed that I was correct in cancelling my subscriptions.

I would also like to add that the last Classic shipment I received had the lowest value of any shipment I have recieved in my almost 4 year history. I had always been very pleased with the value I was recieving, where this one I could have purchased on my own for a lesser price than my subscription price. Yarnbox even assigned a dollar value, when calculating the "value" the customer received, to a pattern that was already being offered to anyone as Free! I'm fairly sure a lot of the declining value may be attributed to their buying power lessening as they have lost so much of their subscriber base. But, originally getting such an attractive savings was one of the biggest reasons that I subscribed and had continued to subscribe to Yarnbox.

I am taking the time to write this review as there are many yarn subscription plans out there and this one is sadly lacking. Over the years I have recommended this business to countless friends and acquaintances, a fact I now regret. I feel it my duty to share this unflattering review, just as I would share a glowing review if it was warranted.

Sadly, I'm at a point where I do not think I could ever patronize this business again. But, I do genuinely hope they examine the way they treat customers and remedy that and the myriad of other issues. If they do that maybe they can try to make this business the success it once was. But, the way things currently stand I would certainly think twice about subscribing to Yarnbox if you are in the market fir this type of service.

I was a subscriber since 2015. There was a change in ownership and yarnbox has gone downhill since then. The new owners feel as though they do not have a clear direction of what they want their business to be. It seems as though they saw a successful business and purchased it because it would be easy. They refused to politely answer even the most innocuous questions on the once thriving ravelry board. The boards have all but died, some due to the fact that they lock the threads so you can't comment on them. What i have noticed besides the locked threads is the ISO/Sale thread has essentially died. In February they recycled yarn that they had in overstock, so much for new yarn and dyers. They started using an unknown designer, which isn't a problem, except she had no internet presence. If there was a problem with the pattern there was no help and they assigned a $5 amount to the completely untested pattern. I used to check the threads for comments and to see what people received. The color choices had gone way down, in fact one of the boxes i received everyone received the same exact color. They started to introduce their own yarn, which i don't have a problem with except it seems to be increasing in frequency. I feel that as a yarn club that is introducing us to new yarn bases and dyers maybe Yarnbox shouldn't be putting out their own quite so often. Getting in contact with them can be difficult and they don't treat their customers well. I would not subscribe at this moment, wait to see if they straighten up and even then i would suggest a month to month, in case they file bankruptcy or close yarnbox down.

My review on the Yarnbox Facebook page-

October 06,2017 I contacted Yarnbox via email because I couldnt cancel my subscription due to the website notworking properly. November 11,2017 Yarnbox charged me for the box I had supposedly cancelled via email.

I am so completely unimpressed to say the least. Yarnbox, you seem so concerned with your new subscribers, it is a crying shame you are treating your current customers so poorly. I had hoped to resubscribe once all of the hiccups had passed and I am sad to say that that is definitely not going to happen now.

Many thanks to the original owner for the good memories and I hope the new owners are well.
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Since I published my review on Facebook (November 18,2017) things have only gotten worse. My reason for even posting my review here is because the crew at Yarnbox have decided to delete reviews on Facebook as well as deleting comments under the remaining reviews.

I was a subscriber until the change in ownership. It use to be a great subscription company, great customer service, active group on ravelry. In the past year there have been nothing but issues. If you still owned subscription boxes contact the Illinois dept of consumer affairs. IL AG Contact Information

Illinois Attorney General Online Consumer Complaint Form
https://ccformsubmission.ilattorneygeneral.net/