Michael S.

I am a general contractor focusing on interior design and remodeling. I purchased Houzz Pro for a few key features. They were not as intuitive as advertised and some features struggled to function properly on my iPad. I also only generated a handful of leads in a years time, most of which were not viable leads anyway. I ended up deciding to cancel my subscription, ultimately deciding I did not need the program. They wouldn't let me cancel and said I had to keep paying them for another year, only claiming this is stated in the terms and conditions (which is buried in the contract by the way). I spoke with several different people and no one would help me. So I blocked the automatic payment on my credit card. They then sent me to collections and cancelled my account anyway! They ultimately stole $300 from my small business. Check out their BBB reviews and you'll see a lot of reviews like this one. The product is less than average, but their customer service is wretched. They clearly only care about themselves and not the best interests of their clients. I highly advise all to move on to another business for contracting software and other services Houzz claims to offer.