They're liars, cheaters and thiefs.
My phone was never delivered (over 2 months of shipping time), the tracking number shows the package has been delivered to the destination country, but the local post office, the international shipping company have no clue whatsoever on the location of the package!
2 months of back-and-forth messages with FCT and the replies are always 'we will check', 'pls check with local post office'. 5 times I wrote I did check with the local post office and they have to start an investigation on their side or a refund process, and for the 6th time they replied 'the tracking number shows the package has been delivered to the destination country'.