This company does not respond to its mistakes in connections. Their customer service does not resolve anything. I had issues with a connection, and after 30 mins calling them, they were not able to reschedule a flight, I was the one that found and bought the new tickets.
The refund is a nightmare, I'm still trying to get my money back.
Update:
After more than 6 months, NO refund has been executed (even when I had 3 different email threads with the "agents/customer service"). I think my money is lost.
Aaron C.
Thank you for sharing your experience with us and providing us with the details of your reservation.
One of our agents will review your case and contact you to provide all the information to the email indicated during the purchase process.
Best regards