Ab B.

Our tour was just weird, badly planned. We were picked up at 8:30am but didn't stop for food until 3pm. The tour guides added places where they wanted us to spend money, the tour description did not tell us that it cost money to view the Tule Tree, and although the tour description put the mezcal factory tour at the end of the day, we got there before noon, which is a rotten time to be drinking mezcal. The unexpected stop at a panaderia was directly after we finally ate. Naturally, no one wanted food at that point! This tour had the feeling of something they planned at the last minute, and therefore could not proceed as described. The hours and hours of no food were, in particular, awful, especially with the trip to the mezcal factory thrown into the middle of it. Who wants to taste mezcal in the morning, with no food? Well, alcoholics maybe. The description included Hierve de Agua as part of the tour, and we never made it; other descriptions of the tour did not include references to it. We weren't expecting it, but others on the tour were, and were very disappointed. This is the tour to take if you don't really care where you go but just want to get out of Oaxaca City. Poorly planned and executed.

Customer service is nonexistent. You can't get tech support without your Serial No. & Prod No., both of which are in 5 pt type, grey on grey - in short, unreadable (which I guess saves them a lot of tech support calls) on the bottom of the chassis. Without this info, there's no service at all, no information, no assistance, and no human to talk to.

As a product, the Pavilion has terrible design, both on the interior of the case and the exterior. My 13.5" overheats if it's flat on a table; can't use it without a lift and a fan because the fan vents are on the bottom - blocked if it's flat on a table. My husband's 15.6" was another fail. After 2.5 years, we tried to get help, but BECAUSE I COULDN'T READ THE SERIAL NUMBER, HP could do no better than to recommend buying a new computer. Or maybe to purchase an extended warranty to talk to tech support (if only I could read the serial number), because apparently you can't expect an HP to last more than a couple of years.

Stay away from these guys; spend a little extra on a quality brand.

The florist never has the order requested, and they won't tell you what they sent instead. Not even a similar bouquet. This service is a ripoff. Unable to post proof of purchase in email can't be screenshot.