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I never got my pet watched by this company. I am a vet tech at an ER in northern virginia. We had a dog present as a hit by car- a rover pet sitter was watching the pet and accidents happened and immediately the pet sitter took the pet in for medical care. They contacted rover once in our building to find the owner's phone number and contact info so our doctors could explain this grave situation.
ROVER CORPORATE REFUSED TO SUPPLY THE PET SITTER THE OWNERS PHONE NUMBER TO NOTIFY THEM IN A TIMELY WAY OF THIS EMERGENCY.
Our facility had to use this pet's microchip to contact the owners to let them know their dog had passed. Absolutely unacceptable behavior from a pet sitting company.
Tip for consumers:
Dont- find a local pet sitter you trust!
Products used:
Overnight Pet sitting
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