Abby T.

Deserving of a "0" rating!
Extremely disappointed in this resort management company and the way they are conducting business. I planned a family vacation for July 1-5. Reserved "four condos" on February 9th, signed all agreements electronically, deposits were paid. (Two senior citizens are included in this vacation.) Total price was $1,523.24. Found out on March 17 that all four reservations were canceled due to an error in their pricing! Now, the price has increased because they said the rental price was too low. Now the total price is $2,212.31.

Management refuses to honor the original price on the Agreements. They have a sentence in their general terms (attached, section 33) stating they can cancel reservations at their discretion, but it's hidden in a paragraph that talks about unruly behavior on the premises. There's no clause that says they will cancel your reservation and then increase the cost by over $170 per night!

With everything going on in the world right now, it really would be nice to see honesty in business!