abdellatif d.

This is the worst web shopping experience of my life. I bought an item for about 13.00 $.
When I click to complete purchase the price jumped to over 15.00 $ and a shipping fee of 7.50 $ flashed on the screen. Unfortunately I completed the transaction and a week later received an email saying I must pay an additional shipping of 16 $
I refused to pay and after about 20 emails, one of the customer service agent indicated that a partial refund is being made on February the 2 nd.
As of today February the 23 rd, no refund ever reached my bank. I contacted the customer service and was told a refund take 20 to 35 day to be processed.
Even though I let go of 5.00$ local shipping and 4 % management fee.
These are in my opinion thiefs, to say the least. I advised them within 24 hours of placing the order that I will not accept additional shipping charges. They ignored my email and went ahead with their practice of gouging customers.