This location in chantilly is the worst place. I had a 2:30 Pm reservation; I came 15 minutes early to save some time; the unprofessional guy at the front desk told me: sorry we're so busy we can't take your car for another hour. Why you booked me for 2:30 pm than? No answer; I don't recommend this stupid customer service to anyone.
Tip for consumers: NTB chantilly location is the worst customer service support !