Abdul S.

My Heritage- POOREST SERVICE EVER!

We ordered our DNA Kit in March this year. The kit arrived mid-April. We did the registration and returned the samples the following day! The kit arrived a couple of days later in the USA via UPS express. We requested and paid extra for the package to be delivered directly to the address provided by MyHeritage! They then refused to accept the package and send it back saying that someone will collect the package from UPS directly! We contact MyHeritage and they say that they do not provide such services! They then ask us to contact UPS and ask them to deliver the package, UPS again attempted to deliver the package! AGAIN, MyHeritage refused the package! We then had to contact the warehouse in our country, they contacted UPS USA and instructed them again to deliver to MyHeritage. In the meantime, we've been in contact with Claudia from MyHeritage, she totally ignores our questions and keeps telling us about "We can resend you a new DNA-kit" WHY WOULD WE WANT A NEW KIT IF WE'VE JUST RETURNED THE SAMPLES! ALL YOU NEED TO DO IS ACCEPT THE PACKAGE FROM UPS! It has been over a month that we've been sent back and forth WITH NO PROGRESS! IT BLOWS MY MIND THAT A SIMPLE INSTRUCTION CAN'T BE EXCECUTED! It is highly unprofessional and frustrating! It is taking the joy out of what was supposed to be an exciting experience and discovery! Very disappointed with the poor customer service and ignorance from Myheritage staff!

MH-777AU4 & MH-8X3U43