Abee M.

I bought items from this site and i asked it will deliver to door step without any extra charge and when item's reach Egypt through china and mentioned from Shein ( not Sheglam) i find on deliver they asked me for around 38$ extra which over than half amount of payment so i asked sheglam to refund me the money back and customer svc was treat me negatively and there refund policy ( exp.We don't care about ur problem) then i asked to recheck with ur manager and since that time they don't reply on msg. Or answer me anymore.
I find my self the items will return to them 21days and no refund, I'm losing my money in both way and i had to bay the customs.
Refund police said they only refund bad items or damage one but for the new items not delivered for out hand issue or even try to solve the problem.
Even they add 90$ as minimum payment to waive shipping for Egypt compare to other countries which is 40$ or 60$ and yet we didnt asked why?!
Shein company pay to customer once they have same experience to satisfy the client.
I will not buy anymore from them or recommended to anyone.
They need to fix the refund policy and be solving the customers issue in professional way and better attitudes.

First i paid for 1 items, Then i send to them that i need to add one more ( at the same time) and fast reply came to me from staff, helping me to do the extra amount for 2nd item. That time i struggle to do payment, but staff she helped me patiently till it's done.

We finalize the address and full details again and i request them to have samples for 2 items to try before my next order, it was amazing once they consider my request.

During shipping time ( registered and tracking shipping) they arrive the country in a week time, unfortunately custom clearance delay for 5 to 6week and after many calles, and paid custom fee ( 100% of items cost).

I was in touch with wawaza customer services regarding what happened with me ( as feed back) and staff was so helpful and understanding ( any online companies don't have Authority on Custom)

Finally i paid the fee and received the items, which packed and organized with care.

From my side i will purchase again and i recommend to do so due natural products, best customer service, fast delivery from their side ( in a week) and handling customers with care and consideration.

Special Thanks for Ms. Hanako

Today i contact customer service again, to advise them thst seller inbox still rejecting any email.
I asked the staff to do phone call to seller if the email not reaching them, it should be other way to communicate or emergency number. Staff said she will contact them but its better to raise for refund now, so i had to do each items separate and i paid full ( they don't have one time system to raise refund as one time it should be each itmes separately) not only that you need to add again the refund amount paid for each one too, ( for 6items) the last one i paid $ 7.63 and the system not allowed to add amount above $ 7.21...
Unbelievable, i paid higher and i need refund lesser amount its not enough no order received, no communication with seller, carless also they refund less than we paid too.
I contact staff but no use, then she turn the matter on me and asked me a proof that i paid this?!
In end i had to add amount of $ 7.21 but mentioned that full refund of the amount $ 7.63 to be refund it.
Total amount paid for 6 items include protection is $ 28.56.
Every staff said not to worry and everything become bad, no logic at all even they can't explain how their system work ( paid full refund less?!)
I need my order better if i will have less refund. Still waiting for any management action to solve my issue.

Just now after calling them in afternoon, items delivered to them yesterday and today the refund proceeding, i will wait 5-10days to be update!

Worst experience.
I ordered items as Gift to be deliver 2-4days and it take over 12days and customer service in Citruss is the worst ever by email or whatsApp (UAE) ignore and careless staff treated customer like its normally tits happening even my friend request items and after one week they contact him ad advised the items is sold out. I dont recommend any one to buy from themat all. Even they don't know how to deal or solve any issues with client as well there management.

Unbelievable services and products not only that first shipment arrived was damage and items lost other not as description until now the roaming around to avoid refund my money and each staff from customer services try to compensate me as low as starting from 5$ since Week and more and they keep ignore my case or offer the less
I'm loosing money, time and tension till this issue solved.
I'm keeping follow but each staff have his own answer most important to get company benefits over customer right.

I amend the star to 3* for one staff customer service, due she end the issue less than 24hrs and update as following:

Finally i got a call from (after- sales department team - China) on 24Feb17, Then i received email offering the compensation for the 3 items ( $35 from original amount paid $51.97) which will be refund to my credit card between 8-15 days.

Because I'm so stressed i forced to eccept it ( after over a week running behind the full refund refusing any kind of bouns or reward).

She add a 15$ bouns for next buy ( in case i did!).

I appreciate what staff done, which should be from beginning. Now i need to wait till my money return to credit account ( considering the currency different rate between sell and puy) both way I'm losing.