Abeer S.

One of the worse customer service ever. I am an online shopper and I am familiar with online shopping. When a site make a mistake and you complain with proof they usually apologize and try to fix it not make nonsense excuses. Some sites even go further after fixing the issue, and send a coupon for you as an apology.I don't know what's up with Muslims sites and their entitlement. I once got the wrong size sent to me and I sent a complain with proof and all I got was sorry ship it back at your own expense and order another one. They absolutely didn't care that they made a mistake. I over looked at the situation and didn't want to argue with them. A family member of mine once made a large order and something technically went wrong with the site and they charged her the same order five times. And shipped the same thing five times. She tried contacting them to explain that they charged her five times and for them to cancel it. No response! After a while all she got "after you receive your orders just return everything at your expense. Another problem is their false advertising. They advertise " Free shipping for orders over $50, available sitewide, and limited time only" to make people rush to buy. Then they charge you when you check out. My bag even said "Great! You've bagged free express shipping! And then I get charged. I contacted them to explain everything with screenshots. And all I got was oh no it said something else and wasn't for all products, and it clearly said "available sitewide" with the other comment assuring I got free shipping when I checked out. They also usually reply to any complain with some automatic nonsense. Modanisa got some great products. But If they continue to treat customers horribly after they spent their hard earn money, they will lose them. Stop false advertising and dismissing customers complains. I really hope a Muslim based company can do better!