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abi c.

Contributor Level

Total Points
80

1 Review by abi

  • Bravofly UK

3/1/17

Having searched for cheap flights and finding a great deal - I continued to place my card details and book the flight, selecting the purchase button. It was at this point that I realized I had been entirely wrong to assume that the price i had found and agreed to pay, would be the actual price taken from my account!
One prompt confirmation email later, and I realise my great flight prices were coupled with an extortionate and unethical 32 euro card charge! NOT WHAT I AGREED!
Even worse, when I called customer service, I was connected to last. Minute CS who blamed another website entirely - cancelled my flight and were unable to refund my money for a further 2 weeks! By which point flight prices have inevitably increased by more than 30 euros! An appalling experience - DO NOT USE

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