Abi J.

Two good previous experiences but the last one a total disaster. Two days before my event I received an email informing me that the dress I'd ordered several weeks earlier was now not available and I'd have to choose another one. There was limited choice by this point but I selected an alternative dress. It arrived on the due date but without the belt it was due to come with and was at least a foot longer than advertised on the website - meaning you'd have to be 6ft at least for it not to be dragging on the floor. Needless to say I couldn't wear it and Chic-by-Choice wouldn't send an alternative dress because I was outside the immediate London postcode for same day delivery. The company was totally inflexible and unsympathetic to the problem, despite it being a catalogue of errors on their part. Two hours before my event I was out shopping at House of Fraser. Total stress. Really disappointed with customer service and would not recommend based on this experience.