Alexander S.

You would think an American brick-and-mortar company would not be a call center scam farm, right? Think again.

As others have noted from their experience with SericeSupply, the advertised products may not be what you will receive. I purchased a clearly advertised "Intel X710-t4 Ethernet Converged Network Adapter With Both Brackets. Brand New." An actual Intel X710-t4 comes with a 5-year factory warranty. I paid $1,037.82, which was around the retail price for an authentic Intel part.

https://www.intel.com/content/www/us/en/products/sku/*******/intel-ethernet-converged-network-adapter-x710t4/specifications.html

I installed the product, and it did not work.

I contacted ServerSupply, and their "rep" said it was not their problem because it was beyond their 30-day "warranty." This would typically not be a problem because Intel states on its website that this particular product has a warranty until April 5,2027. Unfortunately, the product I received was actually a Dell part (DP/N 0k5v44), as there is no factory warranty, and I am stuck with a costly paperweight.

Nowhere on ServerSuppy's website is this product advertised as a Dell Converged Network interface, nor does the page state that there is no factory warranty.

If you choose to roll the dice with ServerSupply, make sure that you receive functional parts that are actually the parts you purchased with a factory warranty, or they will blame you or their supplier for the problems they caused you.

You would think they would apologize and send you what you purchased or return your money, but retaining customers is not part of their business plan. I certainly will never purchase from them again, nor will I recommend them.

Good luck!