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Well... On 7.03.24 i wanted to exchange USDT=>HMND.
I sent USDT coins to the specified deposit address and waited.
Exchange ID: tg7gajemkg26wih1
Transaction Hash on bscscan:
0xa4a*******eb04c0ee77cc5424aa1d49d1f1dab4a7ced7a9f41a477bdc60d83dd
For some unknown reason the conversion did not continue and i didn't receive back my HMND coins.
I have written to customer support several times asking for my funds back, but each time i get the same answer "Your funds are safe, please don't worry. We will keep you updated".
It's the 12th today! I'm being blatantly ignored.
I categorically do not recommend using this service!
UPD: The conflict was resolved. But i don't raise the rating above 3 stars because of the time wasted.
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Waiting for 2 hours for a simple XMR to BTC exchange! This is outrageous. People are loosing...
Dear customer, thank you for sharing your experience!
We are very sorry for the delay and inconvenience. Unfortunately, your swap wasn't completed because the minimal allowable amount of usdtbep20 was changed on our liquidity partner side. Currently, your deposit is stuck on their side due to a temporary issue.
We're doing our best to resolve this issue as soon as possible. Thank you for your patience and understanding!
UPDATE: Glad to inform you that the refund was completed successfully! Once again we apologise for the inconvenience and will be glad to see you again on SimpleSwap!