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My order was shipped and arrived quickly, however, several weeks later the RAM memory stopped working. I opened a support ticket on their website, and 2 days later a guy responded asking me numerous inane questions (it honestly felt like he was trying to stall the return as much as possible). It took 17 emails back and forth over the span of 3 days for him to send me a link where I could request an RMA. The link didn't work, it kept showing an error message on the website. That was the last time I ever heard from the company, nobody ever replied to my tickets or emails from that point on and they closed the ticket as "resolved".
It's also important to mention that their support ticket and messaging system is some third-party cheap solution, which results in an abysmal experience for the customer. It almost feels like the company is run by a teenager in some basement.
Tip for consumers:
Don't buy from them because if you need to return an item, they won't help you at all.
Products used:
I bought a RAM memory kit but one of the modules stopped working.
I purchased an Intel processor, they sent me a FedEx tracking number within the hour. The problem is that they only created a label but never shipped the item to me. It's been 2 weeks now and the tracking shows that FedEx never received the item to deliver to me.
Customer service is non-existent, I had to email them 4 times and create a ticket before hearing back. They said they were going to "investigate" the issue. I never heard back from them again. Now I have to file a chargeback with my credit card company to get my money back.
Tip for consumers:
Just don't buy from them.
Products used:
Bought a computer processor but never received it
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Thank you for your review. We sincerely apologize for the issue you are having with your item and for the communication issues. We value the feedback and use these opportunities to improve our processes. Regarding your order, the report was submitted beyond the 30-day return policy. The manufacturer warranty then picks up. Please contact Kingston at 800.835.6575 as the item should be covered under Kingston's warranty. We again apologize.