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Booked return flights for 3 people in December 2021 through nusatrip.
When we went to check in, we found the flight had been cancelled, Nusatrip didn't know the flight was cancelled until I called - and said they couldn't get us an onto alternative flight.
We lost our holiday, lost the hotel I had already paid for and had to scramble to find alternative accommodation as we were expecting to fly out that day.
It turned out the insurance I purchased from nusatrip to cover the trip doesn't cover flight cancellation.
They said they could only give me a refund voucher and that it might take months...
3 months later, still no refund, no updates and calling customer service only results in a message to say that the refund is "in progress", but they don't know how long the process will take.
Frustrating, disappointing and ruined our family holiday.
Tip for consumers:
Don't!
Book directly with the airline, so you are better protected in the event of a flight cancellation
Products used:
We bought flight tickets, but couldn't use them due to flight cancellation
Adam H.'s review of Nusatrip earned a Very Helpful vote
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