At 1st I had some issues receiving a cologne purchased from Nordstrom.com which was intended as a birthday gift for my friend, and I was unsuccessful in getting the situation resolved using the normal route of emailing Nordstrom's customer service. Once the right contact noticed my situation and got in touch with me from Nordstrom corporate, Nordstrom worked with me very well to resolve my issue fully. I am grateful for their kindness and the length they went to help me-- they really went above and beyond in the end!