Adelita M.’s Reviews of NewspaperArchive & more

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3/26/21

I signed up for Trial Subscription and was charged $19.99. I contacted them, said they don't offer trial on monthly. If I could afford to pay the other subscription I would of done it. One thing I needed, just one thing. Looking for plane crash my uncle died in. I'm a senior on SS. I can't afford those expensive subscription. This company treats senior unfairly. They refused to refund. You can't even read the newspapers they are so blurry.
Very unfair, inconsiderate company. Do not trust them. Do not buy their subscriptions.

Tip for consumers:
Do not trust their trial subscription, they will charge you

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Brad C. – NewspaperArchive Rep Over a year old

Hello Adelita,

We're sorry to hear you had a negative experience with our services! To address your grievances, I would mention that we try be as straightforward as possible with how we advertise our subscription plans, especially in regards to our 7 Day Free Trial offers. We specifically clarify that we do not offer a 7 Day Free Trial on our Monthly subscription plan, and we also clarify throughout the billing process and on the confirmation page that you will be immediately charged for your chosen subscription. While we do sympathize with that misunderstanding, it's likely that your account use after purchase made it ineligible for a full refund, either due to a certain number of images viewed, or images downloaded in the following days.

If you have any active issues, or would like to follow up with us, please email us at customerservice@newspaperarchive.com and we'll do our best to assist you.