Aditi M.

I booked return Air Asia flights to Bangkok using Zuji on Saturday. I triple checked the flying dates and times, passenger details etc before booking, relieved to have sorted out the flights for our Chinese New Year break.

Once I paid, I was sent an email that my itinerary is not confirmed, that the original booking may not be available, BUT that they have taken the full amount from my credit card. ARE YOU KIDDING ME? How can you charge me for a product that isn't available?!

When I called Zuji, a polite but clueless customer care representative kept repeating that they need 24 to 48 hours to confirm my seats. I told him no other travel website in the world does that, and asked where on the website they state that they will take full payment for flights that may not be available? The guy said "our terms and conditions". As I said, he was clueless.

He called me back 30 minutes later to say that those seats were no longer available. Which is nonsense, as I booked exactly the same seats from the AirAsia website after his call.

Don't ever use this website. No certainty of getting the flights you have picked, and I still can't get over the fact that they charged me for the tickets when they weren't in a position to issue me tickets.