I typically like to research on a new company before buying from them or using their service. After reading the first few reviews I was doubting the legitimacy of the website but I heard many great things about them from friends and such so I disregarded the written reviews on here, after all, some people may just not know what they are talking about over one bad experience or a misunderstanding. I like to have the experience myself before having judgements unless of course it does seem sketchy, which in this case, not so much. In the first few weeks of having an account I purchased an amazing Fendi dress for a good deal. I bought it from a VIP client which meant that rather than coming from a private seller it came straight from the headquarters. I think that many customers don't think about the fact that if something may be wrong and it is bought from a private seller, the source of it most of the time will be the private seller (ex: umentioned broken button). Shop-hers is a platform between sellers and buyers, they do not purchase items and resell them like a consignment store. After my first purchase I also became a private seller, it was easy to use. I think from both ends as a buyer and a seller, so far I've had a good experience. They have great customer service as well.