- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
It is interesting to read all the bad review of Regus.
I tried really hard to go through help desk to get my $1800 retainer back. They said that they have already refunded the money March 8,2024, but I still haven't seen the money in my bank account. I asked them at least 3 times about looking into it and they ended up doing nothing except to say that the money has already been refunded.
I dont really understand why they take the approach that "we have done our part and that is not our problem that the money is not in your account"
They have no problem charging you late charges if you a few days late in payment due to a mis understaning. One help desk person actually said to me that if i remove my previous bad review, she would remove the late charges. That's really unethical. You should not remove late charges with a conditions. This is very unprofessional of Regus.
However, I would really like to get my retainer back of $1800 plus interest. Thankyou.
AG Inc
AG
(*******)
Hello
I have been with Regus for almost 15 years in 2 different locations. The latest location is at MNP Vancouver building. I have recently signed up for 2 years lease starting Feb 15,2023. I paid for the March invoice prior to March and they just charged me another month of rent for late payment. Furthermore, they make so many mistakes on their invoice. I have also paid for business lounge for the month of February and I cancelled it before the end of January as I would have an office in mid February. However, they charged me again for the month of March without my consent, They are constantly doing that which really makes me mad. I understand that the accounting is from somewhere in Asia which they have no idea what is going on and just keep charging us as if money falls off the tree.
AG
(*******) and
AG
(*******) membership louge.
Hi Adraina, I understand and appreciate that you’re disappointed, and would like to help.
We do not agree with your comment ‘they make so many mistakes on their invoice’ as we work hard to ensure full transparency in our invoicing process.
Our invoices are made up of two different types of charges:
1. Recurring charges like your monthly office fee, parking, signage… These are billed in advance.
2. One-time charges like meeting rooms, photocopies, admin support… These are billed in arrears.
All your invoices are available in your online account (myregus.com) and payable upon receipt but no later than the invoice due date. If payment is not received by the due date, we incur administration costs and, though we would like to avoid charging you for this, we must pass on a late fee to you. You received a late fee since your initial invoice and your monthly invoice were not paid within the due date.
Your membership agreement has been ended effective February 2024 therefore the overpayment has been refunded to you as per the details shared with you. Our sincere apology for the inconvenience caused.
A member of our team has already been in contact with you regarding this matter, please respond to them if you need further assistance.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
Adraina G.'s review of Regus earned a Very Helpful vote
Adraina hasn’t received any thanks yous.
Adraina doesn’t have any fans yet.
Adraina isn’t following anybody yet.
Empty.
Internet and telephone has been out routinely for DAYS now despite the best efforts of the local...
Hello Adriana,
I’m sorry to hear you’ve had this experience.
We fully understand the importance of receiving your refund promptly. As you have mentioned, we did process your refund on 8 March 2024 and have now provided you with evidence to support that. If you haven’t received it now, please check with your bank as we are no longer in possession of your balance.
Thank you for your understanding.
Best,
Lorraine Brule
Global Customer Service at Regus