Ahmed E.

Beware, do not use it you value your items.

I sent a package with transglobal on a next day delivery service. Paid for a premium service to make sure there are no issues. Further to that I paid additional insurance fees to cover the item as it was valuable.
This item was due to be delivered on the 22nd. Its was not and has not since then.
The last scan for the item on tracking was arrived at destination depot on the 22/12 and never updated since then. Clearly this was stolen by a member of staff.
I have spent many hours and countless emails communicating with transglobal and it is clear they have no intention of resolving this issue. Excuse after excuse. Many times I was told that the item would go out for delivery but that never happened.
Even worse when I asked for compensation and to be reimbursed for the lost item in on of the emails I receive the following response:
"we can review this for compensation once this has been delivered."
Basically what they are saying is that as long as it has not been delivered I will not be compensated and so I will never be reimbursed under the insurance. What kind of backward policy is that? The whole purpose of taking out insurance is to cover you for the full value in the case of loss or theft.
Transglobal have not delivered, nor have they returned the item to me. I have not been paid back under the insurance either.
I am £1309 out of pocket plus on top of that the cost of shipping and insurance paid to them plus countless waited hours trying to get them to resolve this issue without success.
Looking at previous reviews I see this now seems to be a regular occurrence at transglobal.
Be aware and avoid them at all costs!