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I had a very bad experience with Bravofly and Fullflex, I paid the requested fees of flight ticket to Fullflex, for flexibility on change, and when I requested a change i didn't find a reply, even confirmation of receiving emails. And after more than 72 hours of requesting the flight change, I had a reply for start processing my email while my flight were about 36 hours.
They are not professional not dynamic and it's totally unprofessional, they are very very slow. Still this is my first step of complaining againts this very poor service which does not meet the amount paid as well.
Tip for consumers:
Don't use Bravofly & Fullflex they are cheaters.
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There is no 0 star rating, don't go with bravofly one of the worst. There customer care team is...
I had a very bad experience with Bravofly. They didn't send updated itinerary to passengers when...
Hi Ahmed M,
Thank you for your valuable feedback here on SiteJabber. I'm sorry to hear that you have had a cause to complain about our services.
FullFlex policy is an additional service that our customers can purchase on our website at the time of the reservation process and it is valid for cancellation requests rather than change queries. If, for an unforeseen event, you are unable to travel on the selected dates, you can request a cancellation before the departure of your outbound flight and you'll receive a voucher code worth 90% of your original ticket price.
Regarding any change request, you won't be charged additional administrative or handling costs from us if you have the FullFlex, however, airline change fees have to be paid the same.
Being a travel agency, we act as an intermediary between the customer and the airlines and we have management times to deal with a request based on the urgency of the query.
It is strange to hear that we told you that the request would be managed within 72 hours even though the flight departure was within 36 hours. I'd like one of our Customer Care Agents to investigate this further and get back to you. Could you please respond to our private message with your Booking ID number and more details.
Best,
Bravofly