Aaron R.

I ordered a book in Very Good condition and received an Ex-Library book with stickers on the spine and stamps inside. The binding was loose, the book heavily used and the condition could be listed as Fair, if it hadn't been Ex Library. Better World Books clearly misrepresented the condition of this book. I have sold used books and know how the condition code works, you can pick ONE from: New, Very Good, Good, Fair, and Ex-Library. It's like your age. You only get to choose one. You can't be 40 and 16. The whole industry agrees on this. My receipt even says Condition: Very Good. Their customer service sent me a canned response of "We work with many libraries who send their overstocked books or old editions for us to sell. The libraries then select a local charity or one of our literacy partners to receive a portion of the proceeds, in addition to earning funds for their own programs." So they justify misrepresenting book condition by using words like "charity" and "literacy partners". They were not apologetic at all, just send it back if you don't like it. You know they are just going to list it again as Very Good and fool the next customer. It sounds like all their books are Ex Library. Just avoid these guys. They are hustlers.