Aiesha C.

Horrible
I bought 2 LG tvs, one in 2018 and another in 2019. They both were not able to connect to the wifi so I reach out to customer service to get assistance. When I called and advised of the situation I was advised from the representative that LG products have a malfunction with the wifi not being connected so she would extend the warranty and have some come and look at both of the tvs to get them repaired. She advised me that it will fake 3-5 days to reach out to schedule a repair. On the 4th day I received a phone call from a LG representative stating that there is no one in my area at least 100 miles that could service the unit. She advised that I can reach out to find someone and LG will pay for the service. I called numerous of people over 2days and the only service I could find was in Lubbock which is over 300 miles away from me but A&A stated they no longer service for LG products anymore. So I reach out to LG and advised of this information. I was told by the representative she will forward this information and escalate it to regional manager and it will take 5-7 days for a response. It was day 9 and no response so i caller and the LG rep didn't have any of thr information that was given to me. So I ask to speak with manager. When I ask to speak with manager she stated she had the information and it was sent by email and the representative didn't have that information. She stated that the regional manager have not responded and she will escalate it herself and to allow 72hrs and she will call me back. We'll it was a week and I decided to call back again. And again no one knew who I spoke with. No one had info on the manager name. No one knew an escalation was submitted so I submitted an email to the VP of LG of this exact story. So today 11/22/21 I received an email from regional manager and he stated "There is no HE servicer in the area and this was up for RA (refund/replacement) consideration, but it is OOW so it cannot be RA'd. Per CNN*******562: Customer can take it anywhere to get it serviced since it's outside of the 1 year warranty, but it may not be economical considering the age and cost of the unit." How the hell can I get the unit fix if we already established there is no one in my area that can fix LG products. I am so frustrated and I will never purchase LG product again in life. I have 2 practical new tvs mounted on wall that I only had for less than 3years and it's a waste. I suggest to NEVER purchase LG and the customer service is horrible and no one knows anything! Now my husband and I have to replace our 70in and 65in with a more better brand like Samsung or Sony but will probably be better anyway!