Aimee A.

I am really disappointed with the quality and sizing of the sweatshirt I recently purchased. I have several Ivory Ella sweatshirts and love how soft, roomy and high quality they are. This one does not even come close to my expectations. It is MUCH smaller (looks like a size small compared to my other two large sweatshirts), thinner and the hood strings are very low quality and cheap looking. When my daughter looked at the tag to see what company they're now using (Gildan) she called it "basic." I'm not sure why they decided to change from the high quality product they used to use, but I won't be buying in the future. I don't expect to pay the same price for a much cheaper made product. When I inquired about returning the item, I was told all sales are final! I am a long time customer and I can't believe that this is now their policy with no exceptions. I don't know what happened to what used to be a great brand/company but I am more than disappointed! I just checked the website to see if I missed something on their home page. This seems to be a VERY important thing to let customers know up front, not when they are dissatisfied with a purchase. I was surprised to see nothing about the return policy unless I searched under FAQ's which I would have no reason to do. This is a VERY dishonest way to do business and now I am stuck with a cheap looking sweatshirt that I will never wear and that took forever to arrive...and I am out $62.30. I wrote to express my dissatisfaction with their new policy and customer service and no surprise, my email was ignored. I honestly cannot believe this is the same company!