Aimee H.

I'm an agent at a store that uses western union (so i help customers make their transfers and money orders and whatnot) but their customer service helpline is really not very helpful. I had a customer picking up money and the system kept giving me an error code, and i called the help line - i went through three different agents over at least 30 minutes and all they did was tell me what the error code meant (which i knew, because it says it alongside the error code….) at the very end of the call, after i had this customer waiting at the desk for 30+ minutes, the only solution they could give me was to send the customer to a different location and it should work over there. I mean, c'mon! Sometimes the system is pretty finicky, but for the most part it works fine, so i'll balance it out to three stars ‍