They are honest and professional at designer discreet! I'm really impressed with the way they handled my service! They had a hard time getting the perfect quality of bag I wanted and when it finally arrived, it had a fault they had missed... BUT, they worked with me every step of the way and were patient and very understanding, replied all my emails and chats, and finally, we agreed on a different bag even though I had to pay more for a different bag, the effort and compromise they put into the process made it all so worth it! Trust me, this is outstanding service! And the final bag I received yesterday, GORGEOUS! FLAWLESS! I'm ecstatic! The only reason I took out one star was because of the initial issue with the first bag... but I would advise that you be proactive about less common bags... or ask them about bags they have in stock and stick to more common brands. Overall, I'm happy with designer discreet!