AJ B.

Each time ordering the customer service became worse. I was a customer of 4 years but will not order from them again. I have found another provider. They were always rude but last week ruder and worst service ever.

They never told me they were back-ordered and never told me it was coming from Canada without tracking number. Before they used to send from Blaine WA. I would have never ordered if I knew this, because I needed the lenses fast. Now I have to wait about 5 days extra, not including their own delay. He told me you should have given us 1 weeks notice, but I did! I tried to place the order 1 week ahead but my card got declined and the rep contacted me thru email to address the problem. That was their notice.

And the service representative lied about Canada Post not using tracking numbers and tried to rip me off another 25.95 extra for express.

Their price on the Vertex Toric used to be 42,99 (the market price) but they got greedy and made it 45.99 while every other still charges 42.99.

Unnecessary problems.