Starting from the moment i ordered the hair i wanted, which i saw my girl Kennedy from youtube rockinnnn, i watched her video to slay my hair sense i am a beginner to false hair... anywho confirmation and processing seem to be very fast, within a blink of an eye. I received my hair about two days after ordering it. Packaging of the hair was decent looking and well intact. Inside the box came the hair inside a satin bag, wig caps, also a brochure on how to properly take care of your hair. What i LOVE about the wig is the total natural look it gives me sense i am new to this. Also the best part is the non shedding ive had installed for about a week and half. Everything was as expected. I even thought the 16 in would look short but it was perfect for me. Tear. I will be ordering again from Wowafrican, - aka naniunknown ( youtube)