I rarely write reviews but this company deserved this review. We purchased a large custom shade sail from Mighty Covers to install in an Arizona desert area home. I used eight turnbuckles over a 16' x 20' coverage which I had designed with their assistance. The shade sail withstood high winds and other extreme weather which put some stress on the mounting points. After more than one year, the shade sail developed a stress point at one of the mid-positioned turnbuckles. I contacted Customer Support and they agreed to repair the stress point and handle the shipping costs. Most importantly to me, that stress point could have been caused by too much tightening of the turnbuckle but without hesitation they handled all costs involved with repairs and shipping. Customer Service is practically non-existent nowadays and I know what company, I will be purchasing my replacement shade sail when needed. Great company to do business with!