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Alana C.

Contributor Level

Total Points
80

1 Review by Alana

  • Entertainment Earth

12/18/23

Worst customer service ever! Paid for an item over a year ago and still haven't received it or a refund on the item.

Would give them 0 stars if I could unbelievably bad

Service
Value
Shipping
Returns
Quality
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Aaron L. – Entertainment Earth Rep

Thank you for reaching out! We're so sorry for any manufacturer delays. Unfortunately, since we are solely a distributor, we cannot influence the estimated arrival dates given to us by the manufacturers. Please note that we do not charge ahead for pre-order items until they arrive - this is part of our Risk Free Shopping Policy. Please call 818-255-0090 for further assistance with your order. We're grateful for the opportunity to help.

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