Alan F.

Sugar Land, United States

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Keter

Furniture

“Replacement Part Cost More Then Entire Box”

12/27/23

I experienced an issue with the 230-gal Keter Outdoor Storage Box where a part of the top broke off. When I reached out to the company for assistance, they requested my receipt, which I did not possess. Despite being willing to pay for a replacement top, I was surprised to receive an email stating that they would sell me a replacement top for approximately $379. This seemed unreasonable, considering that I could purchase a new box for $300. I felt disrespected. I've included the actual email from the company showing where I wanted to order a replacement top.

Products used:
Keter XXL 230 Gallon Plastic Deck Storage Container

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The company stated that a replacement lid for the 230-gallon deck box would be priced at $379, despite the fact that a new deck box costs $300. product 0

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