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The filters turned out to be too small for the opening. A 24 x 16 inch filter is actually 23.5 x 15.3. This caused the filter to get sucked up into the plenum towards the intake fan. Have used Filtrete filters in the past and never had this problem. They measured 23.8 x 15.7. Obviously a larger filter which did not get sucked up into the plenum.
Alan H.'s review of Filterbuy earned 2 Very Helpful votes
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Hi Alan, I am sorry to see there was an issue with sizing. I hope you took advantage of our free exchange option? All of our filters are listed with the "actual " and" nominal " sizing right in the size description. We also offer tons of articles and videos on how to properly size your filter to your unit as well as the difference between nominal and actual size. https://filterbuy.com/customer-service/?faq#help-card. We absolutely 100% offer a free exchange to our clients who may have ordered the wrong size. We want to help as best we can for solutions, so I do hope you give us a call! You can also email me at Jena@filterbuy.com so I may look into this further.