They have great feedback on Ebay however i was a little worried since i have seen a negative review on site jabber. But they were offering such a great student discount and free shipping on a hard to find Sony UX model that it was hard for me to pass on the deal. I decided to go for it. It took a little over a week to receive the notebook but considering nobody else had it available for sale it was not too bad. As far as the notebook. I love it. Small, light, top quality model. Really my personal experience with www.vizik.com has been a good one. Will return in the future when it's time to upgrade to a new notebook.