My battery order was placed January 11 and I was needing it by Feb 2. On January 28 I was very concerned that I would miss out. The sales contact on the phone was sincerely concerned that the order had gone astray and offered the only options available to her. Resend (too late) or refund (that's fair). I still had two possible days so I waited. January 31 delivery! Yay! Thank you BatteryCanada.