On January 18,2021, I contacted the warranty for a Broken Recliner that would not recline. They responded by saying "You are in our system and will not be forgotten, and we will get to you as quickly as we can. In the meantime, thank you for your patience as we work our way through this highly unusual situation." It is now March 7,2021, two months later and I have still not heard from Ashley Furniture, meanwhile they keep mailing me notices about sales. Why would I buy from them now?
Update! It is now January 10,2022 and I still have not heard from Ashley Furniture.