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Alba M.

Contributor Level

Total Points
81

1 Review by Alba

  • LOFT

11/19/23

The worst Customer service, I received a damaged sweater, a thread detached from the sleeves and a stain on the back of the sweater. I told them about the problem and they told me to send it back to them so they could inspect it and tell them to determine what it was. It was not damaged enough, they were going to send it back to me and I told them that if they gave me a discount I would keep it to send it to be fixed and they told me that the only thing they could do was give me an electronic certificate for $10 dollars That was the help they offered me, I'm not the one who send the damaged item to the customer, they sent me a defective product. I really don't recommend them. They don't care about the inconveniences they cause to buyers.

Tip for consumers:
They should have better customer service but especially better quality control service

Products used:
a sweater and a vest.

Service
Value
Shipping
Returns
Quality

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