I bought a Pure-gear tempered glass screen protector from Verizon and it was expensive. I had Verizon install it too. The first time I dropped my phone the screen on my Samsung Note 8 cracked and I had to replace it for $360. I also had an expensive case I bought at Verizon on it. I don't recommend Verizon for selling me junk or Pure Gear for their tempered glass screen protectors that do not work.
Hi Alberta. We're sorry to hear about this. If you haven’t already, please submit a support ticket explaining your situation so we can review this for you. Usually if your address isn’t given within the required time frame, the credits will advance to the seller. Thank you for your understanding.