Albert Z.

When my wife and I fist purchased our vacation club (First Club) we were very excited to use this for many many years... After 12 Plus years now when we called to booked our 2024 vacation we booked ours and we were going to also bring my wife's sister and the vacation club folks said we cannot do this anymore... I said we were told we can bring family and friends and we have done this for 12 plus years and now we were told no... I find this very very disappointment and NOT what I was told when we purchased this vacation club program... as a matter of fact when we were looking into this program while we were on vacation in Punta Cana the sales folks even told us that we could sell our bonus weeks and make money on the vacation club program which we have NEVER done but we cannot even use our current vacation club week with our family WHICH we were told we could and starting this year we were told we cannot after 12 years this is very very disappointing... My wife have called many times to verify this and we have asked to speak to management and so far to date a manager still have not called us back and when we ask to be transferred to a manager at the club they say they are busy or on the phone... I just want other people to know before they purchase to be aware this vacation club is sold as one thing and now we have been told another thing! BE WARE! Before purchasing be sure to read the contract and not listen to the lies they are telling you! This was NOT a cheep deal and now we are VERY disappointed and now they will not even call us back... I will continue writing these reviews until I get a call back from the vacation club management.